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Contact Our Team

Have questions about our AI trading platform? Need technical support? Want to explore enterprise solutions? We're here to help you succeed.

💬

Live Chat

Get instant help from our support team. Chat with experts who understand trading and can solve your issues quickly.

Available 24/7
Response time: < 2 minutes
📧

Email Support

Send us detailed questions and get comprehensive answers from our technical experts and account managers.

[email protected]
Response time: < 4 hours
Send Email
📞

Phone Support

Schedule a call with our team for personalized assistance, onboarding help, or enterprise consultations.

+1 (555) 123-4567
Mon-Fri: 9AM-6PM PST
🏢

Visit Our Office

Meet our team in person at our headquarters in San Francisco or schedule a visit to any of our global offices.

San Francisco, CA
By appointment only

🚀 Our Response Time Guarantee

We're committed to providing fast, helpful support when you need it most.

< 2min
Live Chat
< 4hrs
Email Support
< 24hrs
Technical Issues
99.9%
Resolution Rate

Send us a Message

Fill out the form below and we'll get back to you within 4 hours. For urgent issues, please use our live chat feature.

Get in Touch

Choose the best way to reach us based on your needs. We're here to help you succeed with AI trading.

💬
General Support
For platform questions, account issues, and general help.
[email protected]
Available 24/7 with < 4 hour response time
🏢
Enterprise Sales
For enterprise solutions, custom integrations, and bulk licensing.
[email protected]
+1 (555) 123-4567
🤝
Partnerships
For partnership opportunities, integrations, and business development.
[email protected]
📰
Press & Media
For media inquiries, press releases, and interview requests.
[email protected]
🔒
Security Issues
For security vulnerabilities and bug bounty reports.
[email protected]
Please include detailed information about the issue

Our Global Offices

Visit us at any of our locations worldwide. We're building a global team to serve traders in every timezone.

🇺🇸
San Francisco
Headquarters
123 Market Street, Suite 1000
San Francisco, CA 94105
United States
📞 +1 (555) 123-4567
🕒 Mon-Fri: 9AM-6PM PST
🗺️ Get Directions 📅 Schedule Visit
🇬🇧
London
European Hub
25 Old Broad Street
London EC2N 1HQ
United Kingdom
📞 +44 20 7123 4567
🕒 Mon-Fri: 9AM-6PM GMT
🗺️ Get Directions 📅 Schedule Visit
🇸🇬
Singapore
Asia Pacific Hub
1 Raffles Place, #40-61
One Raffles Place
Singapore 048616
📞 +65 6123 4567
🕒 Mon-Fri: 9AM-6PM SGT
🗺️ Get Directions 📅 Schedule Visit

Frequently Asked Questions

How can I get technical support? ↓
You can get technical support through our live chat (available 24/7), email support, or by scheduling a phone call. Our technical team typically responds to issues within 4 hours and resolves 99.9% of problems.
What are your support hours? ↓
Our live chat support is available 24/7. Email support is monitored continuously with responses within 4 hours. Phone support is available Monday through Friday, 9AM-6PM in each of our regional time zones.
Can I schedule a demo or consultation? ↓
Yes! We offer personalized demos and consultations for all users. Enterprise customers can schedule in-depth consultations with our technical team. Contact our sales team to schedule a session.
How do I report a security issue? ↓
Security issues should be reported immediately to [email protected]. We have a bug bounty program that rewards security researchers for responsibly disclosing vulnerabilities. Do not share security issues publicly.
Do you offer enterprise solutions? ↓
Yes, we offer comprehensive enterprise solutions including custom integrations, white-label options, dedicated support, and SLA guarantees. Contact our enterprise team at [email protected] for more information.
Can I visit your offices? ↓
We welcome office visits by appointment. We have offices in San Francisco, London, and Singapore. Please contact us at least 48 hours in advance to schedule a visit and we'll arrange a tour and meeting with our team.